Terms and Conditions of Event Delegate or Event Delegation
Payment of the full delegate/delegation fee is due 14 days after the invoice date, or immediately, if the registration is made within one month of the event. Our full bank account details are on the invoice. ·
Entrance to the event is subject to full payment being received.
Event places are for the named delegate/delegation only and are for representatives of the registering company only unless otherwise agreed with the World Refining Association.
Substitutes can be made at any time leading up to the event, until five days before the event. Places are not transferable on the day of the event, or, on the four days before the event. Substitutes made four days (or less) prior to the event can be refused if security and vetting checks have not been successfully carried out.
Cancellations made more than 30 days prior to the start of the event will be refunded less a 75% administrative charge.
Cancellations made within 30 days of the start date of the event will receive no refund.
If the cancellation is made and the full payment has not yet been received, the delegate will still be held liable for the full payment of the registration fees.
In the case of early bird bookings (those delegates registered well in advance of the event) if a cancellation is made on a booking after 90 days of the invoice being issued no refund will be given but a credit note will be issued.
Any refunds will be made after the event and within 90 days.
Please note that in case of force majeure Clarion Events Ltd T/A World Refining Association is relieved of all obligations. Force majeure includes any circumstances beyond the will of Clarion Events Ltd that impedes permanent or temporary compliance with their obligations, such as ‘acts of god’, war, danger of war, government regulations, revolts, strikes, transportation difficulties, fire or severe disturbances affecting the event organisation or its suppliers.